Privacy Policy of Joy Refrigeration & Engineering Works Ltd.

Joy Refrigeration & Engineering Works Ltd. (“we”, “us”, “our”) is a fridge, AC and home appliance repair business based at Station Road, Tongi Bazar, Tongi, Gazipur 1710, Bangladesh. We serve customers across Gazipur, including Joydebpur, Tongi, Uttara, Konabari, Chandana Chowrasta, Board Bazar, Kashimpur, Pubail, Kaliakair, Sreepur, Kapasia and Kaliganj.

This Privacy Policy explains what personal information we collect when you use our website at fridgerepairgazipur.com, call or message us, or book a repair, and how we use and protect it. By using this website you agree to the practices described here.

We collect only what we need to book and complete your service. This can include:

• Contact details you give us: your name, phone number, email address and the area or address where the appliance is located.
• Service details: the appliance type and brand, a description of the fault, and any photos, videos or error codes you choose to send.
• Messages you send by phone call, WhatsApp, email or social media.
• Technical data your browser shares when you visit: for example your device type, browser, approximate location from your IP address, and the pages you view.

We do not ask for bank, card or mobile banking PIN details through this website.

We use your information to:

• book, schedule and complete repair, servicing and installation visits;
• call, message or email you about your booking, the quote, the repair and your 10-day service warranty;
• answer your questions and handle complaints;
• keep basic service records so we can honor warranty claims;
• improve our website, our service and our local search presence; and
• meet our legal and tax obligations in Bangladesh.

We do not sell your personal information.

Our contact form does not store your message on this website. When you press Send on WhatsApp, the details you typed open as a pre-filled message in WhatsApp, and when you press Send by Email they open in your own email app. Nothing is sent until you press send there. Once a message reaches us, we use it only to respond to your request.

WhatsApp and your email provider have their own privacy policies that apply to messages on their services.

Like most websites, this site may use cookies and similar technologies to make pages work, remember preferences and understand how visitors use the site. You can block or delete cookies in your browser settings; some features may then work less smoothly.

If we use analytics or advertising tools, they may collect anonymous or aggregated usage information. We use this only to improve the website and our marketing.

Our website may use or link to services run by others, including:

• Google Maps: the map on our pages loads only after you click it. Once loaded, Google may collect data under Google’s own privacy policy.
• Google Business Profile and reviews: reviews you post on Google are governed by Google’s policies.
• Social media (Facebook, YouTube, Instagram, TikTok, X, Pinterest and LinkedIn): links open those platforms, which have their own privacy practices.
• Website hosting and security providers that keep the site online and protected.

We are not responsible for the content or privacy practices of third-party sites. Please read their policies before sharing information.

We share your information only when necessary:

• with our technicians and staff, so they can visit and repair your appliance;
• with service providers who help us run our business, under a duty to protect your data; and
• with authorities or courts when the law of Bangladesh requires it, or to protect our rights and safety.

We keep your contact and service details for as long as needed to complete your booking, honor the 10-day service warranty, and meet legal and accounting requirements. After that we delete or anonymize them where reasonably possible.

We take reasonable steps to protect your information from loss, misuse and unauthorized access, including limiting who can see it. No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information, unless we must keep it by law; and
• stop sending you messages that are not about an active booking.

To make a request, call 01357155346 or email info@fridgerepairgazipur.com. We may need to confirm your identity first.

Our services are for adults who own or manage appliances. We do not knowingly collect personal information from children under 18. If you believe a child has sent us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it last changed. Continued use of the website after an update means you accept the revised policy.

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any dispute will be handled by the courts of Bangladesh with jurisdiction over Gazipur.

Questions about this policy or your information? Contact us:

• Business: Joy Refrigeration & Engineering Works Ltd.
• Address: Station Road, Tongi Bazar, Tongi, Gazipur 1710, Bangladesh
• Phone / WhatsApp: 01357155346
• Email: info@fridgerepairgazipur.com
• Hours: Everyday 8AM – 12AM