Terms & Conditions of Joy Refrigeration & Engineering Works Ltd.

These Terms and Conditions apply to your use of the website at fridgerepairgazipur.com and to every repair, servicing, gas refill or installation service provided by Joy Refrigeration & Engineering Works Ltd. (“we”, “us”, “our”), based at Station Road, Tongi Bazar, Tongi, Gazipur 1710, Bangladesh.

By booking a service or using this website you agree to these terms. If you do not agree, please do not book or use the site.

We provide fridge repair, fridge gas refill, AC repair, AC servicing, AC installation, AC gas refill, washing machine repair, microwave oven repair, HVAC repair and TV repair at customers’ homes, shops and offices in our service areas across Gazipur.

Descriptions on this website are general information. The exact work needed is decided by the technician after inspecting your appliance.

You can book by phone or WhatsApp on 01357155346, by email, or through the contact form on this website. We operate every day from 8AM to 12AM, with emergency support available 24/7.

• A technician typically reaches most Gazipur locations within 45 to 60 minutes. This is an estimate, not a guarantee, and areas further out such as Kapasia, Kaliganj and Sreepur can take longer.
• Arrival times can change because of traffic, weather, road conditions or earlier jobs running long. We will tell you if we expect a delay.
• Please give a correct address, a working phone number and a nearby landmark so the technician can find you.

A technician inspects the appliance and gives you the cost of the repair, including any parts, before any work starts. Work begins only after you approve the quote.

• If the technician finds another fault during the job, they will explain it and ask for your approval before any extra work or cost.
• Prices depend on the fault, the part, the brand and the model. Any price or range quoted by phone is only an estimate until the technician has inspected the appliance.
• Payment terms and accepted payment methods are confirmed with you at booking or before work starts.
• If you decline the repair after inspection, please ask about any inspection charge before the technician starts.

To help us repair your appliance safely, you agree to:

• provide access to the appliance and a safe place to work, including a working power supply;
• give accurate information about the fault, the brand and any earlier repairs;
• remove food, valuables, fragile items and personal belongings from or around the appliance before the visit;
• be present, or have an adult representative present, during the visit; and
• treat our technicians with respect. We may end a visit if staff are threatened or the site is unsafe.

We aim to use suitable parts and to carry out work with reasonable skill and care. Replacement parts are used only with your approval. Old parts removed during a repair may be shown to you on request. Some parts may need to be ordered, which can extend the repair time.

Every completed repair carries a 10-day service warranty from the date of the repair. If the same fault we repaired returns within 10 days, call 01357155346 and we will inspect and fix it again at no extra charge for that fault.

The warranty does not cover:

• a different or new fault, or a part we did not repair or replace;
• damage from misuse, accidents, liquids, pests, fire, flooding, voltage surges or power cuts;
• appliances opened, repaired or modified by anyone else after our visit;
• normal wear and tear, or consumables; or
• claims made after 10 days from the date of the repair.

Manufacturer warranties are separate. Please check with the brand before repair if your appliance is still under the manufacturer’s warranty, as outside repair may affect it.

If you need to cancel or change a visit, please tell us as early as possible by calling 01357155346. If a technician has already travelled to your location, we may ask for a reasonable charge for the visit. We will tell you about any such charge before it applies.

We are not responsible for faults that existed before our visit and were not made worse by our work, for loss of stored food or goods caused by an appliance failure, for data or settings stored on a TV or smart appliance, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under the law of Bangladesh.

Where liability does arise, it is limited to the amount you paid for the service in question.

You agree to use this website lawfully and not to misuse it, attempt to break its security, or submit false or harmful content. All text, design and images on this site belong to Joy Refrigeration & Engineering Works Ltd. or are used with permission, and may not be copied for commercial use without our written consent.

We try to keep information accurate and current, but we do not promise that the website is always error-free or available. Links to third-party sites are provided for convenience, and we are not responsible for their content.

We welcome honest reviews on our Google Business Profile. We do not publish invented reviews on this website. If you have a complaint, please call us first so we can put it right.

How we handle your personal information is explained in our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. The “Last updated” date at the top shows the latest version, and the version in force on the day you book applies to that booking.

These Terms and Conditions are governed by the laws of the People’s Republic of Bangladesh. We encourage you to contact us first so we can resolve any problem directly. Any dispute that cannot be resolved will be handled by the courts of Bangladesh with jurisdiction over Gazipur.

Questions about these terms? Contact us:

• Business: Joy Refrigeration & Engineering Works Ltd.
• Address: Station Road, Tongi Bazar, Tongi, Gazipur 1710, Bangladesh
• Phone / WhatsApp: 01357155346
• Email: info@fridgerepairgazipur.com
• Hours: Everyday 8AM – 12AM